Customer Support

Getting started

Register your phone with us, and then use our service if you lose your phone, or it gets stolen. You can try our service without risk; there is no minimum contract period, you can cancel whenever you wish, and we even offer a 14 day money back guarantee. Click the button below to try it out now.

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Our location services use a variety of technology to locate a handset. Primarily we use cell-ID to locate a mobile phone to within a certain transmission cell. Accuracy is greater in areas of high population density (e.g. large towns and cities), and reduces as population density reduces (e.g. in the countryside).

If the phone is switched off we have the function to send an alert and then locate the phone when it is switched on. We also have the ability to call the handset periodically and if answered we provide automated instructions on how to return the phone for a possible reward.

Join now FAQs

Our phone location tool works almost instantly. We get the location data direct from the mobile networks, and this is updated constantly.

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Our service will not work with landline numbers. It will only give the location of mobile phones registered to a UK mobile cell network. The service does not require the user to install any apps or other software. The service works cross-platform, which means it can work on Android, iPhone, Windows Phone, and older basic phones.

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Our service supports all the major mobile phone networks in the UK, except unfortunately we do not currently support phones registered to the 3 network due to technical incompatibilities.

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Only registered users can use our tracking tool. A mobile phone must be verified with us before it can be tracked.

For security reasons, each time a number is located a free notification SMS text message is sent to that number.

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You can track up to 5 mobile phones within your account.

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To use our location service, your phone must be registered, and connected, to a UK mobile phone network. If your phone is registered to a UK network, but you are currently in a different country on holiday for example, then we will not be able to use the location lookup service to locate your phone.

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Billing help

Access to the service is charged at £19.95. There is no minimum contract period, and the service can be cancelled at any time by logging into your account and clicking the "Close account" button within the account settings.

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You can cancel your account in only a couple of clicks. Simply log in (click the button below), navigate to the "Account info" page, click "Account status", and then click the "Close account" button.

Alternatively you can contact customer support for assistance

Log in to your account Contact Support

If you have an account with us, all charges on your bill will show up with the reference https://locatemyphone.co.uk. If you are seeing a different reference (for example "Net Media Group"), then this is not from our company. If you believe you have been incorrectly charged by us, please enter your email addresss below to let us know and allow us to help you.

Account access

If you cannot access your account because you have forgotten your password, please reset your password.

If you are unsure why you cannot access your account, please contact customer support.

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When you join our service, we will send you an email with a link in it. You must click the link to confirm your email address, so we can proceed with setting up your account. If you haven't had this email yet, please check your junk or spam folders in case it didn't make it into your inbox.

If you have already waited a while, and checked your junk folder, but still haven't seen the email, simply enter your email address below and we'll send out another one.

We've made it very easy for you to close your account if you no longer wish to use Locate My Phone. Simply visit the customer support page to begin.

Customer support

If you have any other questions not answered in this help section please contact our support team.

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