Terms and Conditions
These Terms and Conditions will apply to the purchase of the Service by You (the Customer). We are Surestream Digital Limited, trading as locatemyphone.co.uk. Surestream Digital Limited is a company registered in England and Wales under number 09325114 with a registered office at St Stephens House, Arthur Road, Windsor, SL4 1RU
These are the terms on which we sell the Service to you. By subscribing to the Service on the Website, you are agreeing to these Terms and Conditions. If you do not click on the subscribe button, you will not be able to complete your order. You can only purchase the Service from the Website if you are eligible to enter into a contract and are at least 16 years old.
Post: Surestream Digital Limited, St Stephens House, Arthur Road, Windsor, SL4 1RU
Phone number: 01253 530 328
Customer means You, an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Supplier means We, Surestream Digital Limited
Contract means the legally-binding agreement between you and us for the supply of the Services;
Order means the Customer's order for the Service from the Supplier as submitted following the step by step process set out on the Website;
Services means the Services advertised on the Website
Website means our Website locatemyphone.co.uk on which the Services are advertised.
The full description of the Service is as set out on the Website. All Services which appear on the Website are subject to availability. We can make changes to the Service which are necessary to comply with any applicable law or regulatory guidelines. We may notify you of these changes if we feel it is necessary for your continued use of the Service.
Mobile Location Services
This Service enables Customers to locate mobile phones. The location accuracy of the service can vary depending on the density and number of phone masts in the area the phone is located (e.g. city locations often provide greater accuracy compared to rural locations). We aim to always provide the highest accuracy data we can at all times. The accuracy radius for each location search is represented on the map by a blue circle. If a phone has been switched off, it is no longer in contact with the nearest phone masts, and we are therefore unable to provide accurate data on its location. However, we will try to display the last-known location, and the time it was last seen. If a phone has been switched off for a longer period of time (the exact time varies between networks), we may not be able to show any location data at all. Some phones connected to a 4G network may be unable to return a location. We have contingencies in place to help avoid this issue, but inaccuracies or lack of location reporting from some devices is often technically unavoidable.
We cannot guarantee we will always find the location of a mobile phone, or the accuracy of the results we deliver. It is possible for a phone to be switched off and/or moved in the time between us displaying the location and you getting to that location to look for the phone.
If the service fails to return a location (e.g. if the mobile phone has been switched off for a long period of time), you may be charged a lookup credit even if the lookup fails. This is due to certain mobile networks passing failed location lookup costs onto us.
The service location data is obtained directly from the relevant local mobile networks.
The Service may be billed either by premium rate reverse billed SMS, Credit and Debit Card, or both, where applicable.
Premium Rate Reverse Billed SMS Billing
Fees and Payment
The charge for the Service will appear on your mobile phone bill.
Fees and charges include VAT at the rate applicable at the time of the Order.
You agree that we can take payment immediately or otherwise before delivery of the Service by charging the mobile phone bill of the number used to subscribe to the Service.
The Service is supplied on a subscription basis. You will be billed at the current rate and at the frequency advertised on the Website. You will continue to be billed unless you have cancelled the subscription correctly in accordance with these terms and conditions.
Personal Information and Registration
When registering to use the Website You must use your own personal mobile number. You remain responsible for all actions taken under that mobile number and undertake not to disclose your mobile number and PIN to anyone else and keep them secret.
We may contact you by using this mobile number or other electronic communication methods, including email if you have supplied this to us.
Credit & Debit Card Billing
Fees and Payment
The charge for the Service will appear on your credit or debit card bill.
Fees and charges include VAT at the rate applicable at the time of the Order.
You agree that we can take payment immediately or otherwise before delivery of the Service by charging the credit or debit card used to subscribe to the Service.
The Service is supplied on a subscription basis. After the trial period, you will be billed at the current rate and at the frequency advertised on the Website. Subscriptions will automatically be renewed upon expiration. If we receive a cancellation request after the renewal date, the subscription will remain active until the expiry date of the current subscription period.
We shall start charging you for the subscription fee and any applicable taxes and fees associated therewith on the day that the trial period expires, unless you have cancelled the subscription correctly in accordance with these terms and conditions.
Personal Information and Registration
When registering to use the Website you must use your email address to create your username. You remain responsible for all actions taken under that email address and undertake not to disclose your username and password to anyone else and keep them secret.
We may contact you by using this email address or other electronic communication methods if You have supplied this to us.
Cancellation and Refund Policy
For Premium Rate Reverse Billed SMS Customers
As part of the Service you will receive text messages to your mobile phone - you may amend the schedule of these text messages via the Website. You can cancel the Service at any time by texting the word STOP the five-digit shortcode from which you have received the message. Alternatively, you can contact customer Services via our Website live chat, email us at email@example.com, or call us on 01253 530 328. Our customer services team is available 24/7.
We want you to be happy with the Service that we provide. If, in the first 30 days, you decide that the Service is not what you expected or as advertised, you may contact us for a full refund of any charges incurred.
For credit and debit card paying Customers
As part of the Service you will receive emails to your email address - you may amend the schedule of these emails messages via the Website. You can cancel the Service at any time via the Website by selecting “close my account” on the accounts settings page, contacting customer Services via our Website live chat, emailing us at firstname.lastname@example.org, or calling us on 01253 530 328. Our customer services team is available 24/7.
We want you to be happy with the Service that we provide. If, in the first 30 days You decide that the Service is not what you expected or as advertised, you may contact us for a full refund of any charges incurred.
If you believe you have been billed in error and wish to apply for a refund of the last payment made, you should contact our customer services team. You may only be entitled to a subscription fee refund if you have not used the service - please note that the charge for the trial period is non-refundable.
When a refund is made your subscription will be cancelled automatically and you will no longer have access to the service. If a chargeback has been raised on a subscription fee, you are no longer entitled to any refund.
Cookies are small files saved to the Customer's computer hard drive that tracks, saves, and stores information about the Customer's interactions and usage of the Website. This allows the Website through its server to provide Customers with a tailored experience within this Website.
Customers are advised that if they wish to deny the use and saving of cookies from this Website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this Website and its external serving vendors.
Other cookies may be stored to the Customer's computer hard drive by external vendors when this Website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Although this Website only looks to include quality, safe, and relevant external links, Customers are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website (external links are clickable text / banner / image links to other websites).
The owners of this Website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Customers should therefore note they click on external links at their own risk and this Website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This Website may contain sponsored links and adverts. These will typically be served through our advertising partners who may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this Website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Customers are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage Customers wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This Website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Customers are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save their request to share a web page respectively through the Customer's social media platform account.
Shortened Links in Social Media
This Website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Customers are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this Website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this Website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
The Supplier reserves the right to delete or modify accounts, which have, according to the site, a behaviour irreconcilable with its principles or with other Customers' interests. Customers are only allowed to use the Website for private use. It is thus strictly forbidden to use the site for professional, advertisement, and promotional or commercial purposes.
Copyright laws protect all rights to immaterial property of the Supplier such as brands, copyrights, texts, pictures and logos. Customers are not allowed to use these rights either directly or indirectly by copying, reproducing or using part of the site without prior written permission from the Supplier, as this will constitute a breach of the mentioned rights. Actions that violate the Supplier's immaterial rights will be counteracted with an injunction from the tribunal without warning.
Termination and Suspension
We may terminate the Contract or suspend the Service at any time without a written notice of termination or suspension to the other if that other commits a serious breach, or series of breaches resulting in a serious breach, of the Contract. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Surestream Digital Limited makes all reasonable efforts to ensure that the information supplied as part of the Service is accurate at the time of their creation and/or modification. However, we cannot guarantee the completeness or accuracy of information contained on the Website or other means of electronic delivery, and shall not be responsible for any errors, omissions, or inaccuracies and accepts no liability whatsoever for any loss or damage howsoever arising. We reserve the right to make changes to the Service or alter any content at any time without notice.
Governing law, jurisdiction and regulation
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
Premium rate billing is regulated by the Phone-paid Services Authority - a copy of their Code of Practice is available at psauthority.org.uk.